BarcodeFactory Return Policy


Return Policy:

(See also return policy for OEM and Barcode Factory labels and ribbons.) Our goal is to offer our customers the best commercial grade equipment available, at the prices that make our products an outstanding value. Our professional staff is available to review your requirements before you order. In the event that your needs change, or you did not understand the features of the equipment that was purchased, we will make every effort to satisfy your requirements. Prior to returning any purchased item, you are requested to contact our Customer Service Department or your sales representative with details of your request. Returned items purchased within thirty (30) days are eligible for refund, less 15% of the original purchase price, excluding shipping. Opened software items are non-returnable. All items must be complete and returned in resale condition and in original packaging. The dollar amount of the refund may be reduced if the items are not returned with original contents and original shipping containers, as the containers will have to be replaced.

Return Policy for OEM Stock Labels and Ribbons and Barcode Factory Brand Labels and Ribbons:

OEM labels and ribbons from Zebra, Intermec, Datamax, Avery, Cognitive, Monarch, Sato and all other OEM providers are non-returnable due to the fact that the manufacturer will not accept returns. It is their policy. If you are unsure of the stock item number or size of your label or ribbon, or type, (thermal transfer vs. direct thermal) please contact us. We will be glad to assist you in finding the correct label and ribbon size for your printer. We can also send out a free sample for most part numbers. Barcode Factory branded labels and ribbons may be non-returnable depending on the part number. Paragon offers free samples on all Barcode Factory brand labels and ribbons to insure you are ordering the correct product. Please contact Paragon if you are unsure of what size, type of label or ribbon you require. Return Authorization: Obtain a return authorization number from us either by phone or email. Any equipment received without a return authorization number will not be accepted.