Returns and Exchange Policy
Critical information for returning a product.

BarcodeFactory Return Policy  Customers must return the purchased product with 30 days of shipment to receive a full credit less a 15% restocking fee.

Save all packaging for at least 30 days! 
In case something is wrong with your product, or you would like to exchange it, you must have the original box and packaging it came with.


The package must be returned in its original box. Original foam padding will ensure it is returned in good condition. The box must not be written on and all original parts, accessories, literature and CD's must be included. 

To return or exchange a product:

  • 1. Call our experts for assistance: 1-888-237-8525
  • 2. You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days.
  • 3. When returning write the RMA number ONLY on the shipping label, NOT the box.

Non-returnable items: 
Non-returnable items include, but are not limited to: software, customized products and all OEM labels, ribbons and tags. Some Barcode Factory brand labels and ribbons may be returnable. Contact your sales representative via e-mail or calling 1-888-237-8525. 

To help you choose the proper labels and ribbons Barcode Factory offers Free Samples! Simply complete our Sample Media Request Form


For more information or to enroll, please fill out the form or call us at 888-237-8525.

Return - Exchange Policy

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