Zebra Workforce Connect PTT Pro

Enterprise-Class Push-to-Talk and Secure Text Messaging Services

Optimizing Voice and Messaging Communications and Collaboration

Workers inside or outside the four walls depend on their mobile devices for real-time access to business applications to get the job done. But in order to maximize productivity and customer service quality, your workforce needs more than data. They need to be able to reach co-workers, customers, supervisors, remote experts and more to get answers to many questions throughout the workday. While your workers may be able to use their mobile device or personal mobile phone to place calls or send text messages over the public cellular network, those consumer services fall well short of meeting enterprise needs for performance and security.

The Solution: PPT Pro

Workforce Connect PTT Pro addresses all these issues by connecting your workforce with enterprise-class instant PTT and secure messaging services that support text, images, audio, and video — regardless of whether your users are carrying a Zebra mobile computer or their own Android or iOS mobile device. Now, workers can talk to any user or group with the press of a button — no more waiting for a callback or phone tag. You can barge into an ongoing PTT call in the event of an emergency — and you can set a Priority Caller level so that specific users will always override any call in progress. With User Presence information, workers can identify who is available before placing a call or sending a text, audio or video message to ensure an instant connection. And unlike consumer cellular standard text message services, all text messages are encrypted in-transit, meeting enterprise security needs. Services are available over cellular and WiFi networks, so they are always available to your workers, regardless of where they are located. Visibility into the status of every user provides workers with the intelligence to select the best contact that is available to provide an answer, right now. And deployment couldn’t be easier — just subscribe to these Workforce Connect PTT Pro cloud-based services and your workers are up and running.

Get the power of one with Workforce Connect. One solution that provides enterprise-class PTT and secure messaging. One connected workforce. And all the communication services your workers need — data, voice and multi-media messaging — all on a single device.

System Features

Easy to Deploy Cost-Effective Cloud-Based Service

Just activate your service and install the PTT Pro client on your compatible devices and you’re ready to go. The low monthly per device license fee enables cost-effective deployment. You can also choose to have Zebra deliver Workforce Connect PTT Pro service from its cloud, or through your own private cloud.

Enterprise Reliability Your Business Requires

PTT services provide your workers with the instant answers they need to best serve your customers. That’s why our cloud-based architecture is built for dependability, offering redundant servers, multiple routing options, 24x7x365 monitoring and more.

Service Anywhere in the World, Over WiFi and Cellular Wireless Networks

No matter where your business is located, or whether users are in your facility or out in the field, with support for Wi-Fi and cellular networks, they are always connected with PTT Pro.

Scalable Architecture

Whether you have a small business with just a few workers, a mid-size business with hundreds of workers or a large distributed enterprise with thousands of workers, Workforce Connect PTT Pro provides affordable private and group communications to however many workers you have today. And the ability to easily scale up to meet your needs next year or ten years from now provides superior investment protection.

Presence for Viaibility Into User Status

Users can easily see the status of every PTT Pro user in their address book — whether they are available to take a call, busy on a phone call, in Do Not Disturb mode, or offline, where messages are received, stored and sent to users upon login.

Optional Services

Location Services

Utilize GPS to track the location of all your users. For workers traveling in vehicles, you get additional location intelligence — the speed and direction of travel. Since you can see where workers are, you can improve worker productivity, operational efficiency and customer service by identifying the closest person with the right knowledge to handle a task, such as a customer request for assistance that must take place today to comply with a pre-defined customer Service Level Agreement. Worker safety is improved PTT Pro: System Features since you always know where your workers are — especially crucial for workers out in the field or in expansive facilities with large campus-style or outdoor environments. Since you always have access to up to half a year of stored historical location information, you can analyze the data to reveal and address issues that impact productivity and customer service levels.

Painless Enablement with Profile Manager

With Profile Manager, the recommended deployment platform for Workforce Connect Voice and PTT Pro, it’s easy to configure and manage PTT Pro push-to-talk and text messaging services. You can set detailed rules for each individual user to define what features they can access, which contacts to load into the directory, specific apps and the device behavior in specific conditions — for example, automatically switch to Do Not Disturb (DND) in certain areas of a retail store. Each worker then simply logs in via their credentials or a scan of a barcode or NFC badge. Once authenticated, the user’s unique features and rules are dynamically upload to the Zebra mobile device, making it easy to create a shared pool of devices — instead of purchasing one device for every worker.