Equinox Payments Premier Add-On Warranty - L5200 Contactless [1-4 Years]

Equinox Payment Terminal Service & Warranty Programs

Protect Your Payment Equipment and Minimize Downtime

Equinox payment terminal service and warranty programs are designed to protect your equipment investment and help keep your payment environment operating reliably.

Equinox provides manufacturer warranty coverage, extended warranty options, repair services, technical support, and ongoing equipment assistance for supported payment terminals.

Manufacturer Warranty

Eligible Equinox payment terminals are covered by a manufacturer's warranty against defects in materials and workmanship for the applicable warranty period.

Warranty periods vary by terminal model and product family.

Published warranty examples include:

• Apollo Family — 1 Year
• Luxe 6000 Series — 1 Year
• Luxe 8000 Series — 3 Years
• L5000 Series — 3 Years

Warranty coverage is subject to the specific product warranty and Equinox terms and conditions.

Equinox Care Warranty

Equinox Care provides an extended service and warranty option for customers who want additional protection beyond the standard manufacturer's warranty.

Equinox Care is designed to help customers manage equipment failures while reducing unexpected repair costs.

Benefits may include:

• Extended warranty protection
• Hardware repair services
• Replacement of eligible defective components
• Professional repair processing
• RMA and service coordination
• Continued equipment support
• More predictable service costs

Coverage is subject to the terms of the applicable Equinox Care agreement.

Equinox Care Plus Warranty

Equinox Care Plus is an enhanced service and warranty option designed for customers who require additional protection and service support for their payment equipment.

It is particularly well suited for businesses where payment terminal availability is critical to daily operations.

Benefits may include:

• Extended equipment protection
• Enhanced service options
• Hardware repair and replacement support
• Professional Equinox repair services
• RMA and service coordination
• Reduced unexpected repair expenses
• Support for deployed payment terminal fleets

Specific service levels and response times depend on the customer's service agreement.

Repair & Maintenance

When a supported payment terminal requires service, Equinox provides a repair and maintenance process designed to return equipment to service as efficiently as possible.

The repair process may include:

• Equipment identification
• Problem diagnosis
• Warranty or service-plan verification
• RMA authorization
• Professional repair
• Replacement of eligible components
• Return shipment to the customer

Equinox states that its average device repair turnaround is approximately 10 days. Expedited shipping options may also be available.

What is generally Covered?

Coverage varies depending on the terminal model and service plan.

Eligible coverage may include:

• Hardware defects
• Component failures
• Covered terminal repairs
• Eligible replacement components
• Authorized repair labor
• RMA processing
• Service coordination

All coverage is subject to the applicable warranty or service agreement.

Why Choose Equinox Service?

Minimize Downtime

Professional repair and support services help get payment equipment back into operation when problems occur.

Protect Your Investment

An extended warranty or service agreement provides additional protection after the standard manufacturer's warranty expires.

Reduce Unexpected Costs

Service contracts can help make equipment repair expenses more predictable.

Authorized Service

Equinox provides authorized repair and support for supported payment equipment.

Ongoing Support

Equinox offers support throughout the payment terminal lifecycle, including technical assistance, repair, maintenance, deployment, and terminal management services.

Service Options

Customers can select the level of protection appropriate for their payment environment.

Manufacturer Warranty

Standard protection included with eligible equipment for the applicable warranty period.

Equinox Care

Extended warranty and repair protection for customers looking for additional equipment coverage.

Equinox Care Plus

Enhanced protection and service support for customers who require a higher level of equipment availability and service.

Keep Your Payment Equipment Operating

Payment terminals are an essential part of the checkout process. A service and warranty plan helps protect your equipment investment while providing a clear process for handling equipment failures and repairs.

Equinox service programs give businesses access to professional payment equipment support throughout the life of their terminals.

Equinox Payments

Payment Technology · Service · Support · Repair