Returns and Cancellations

Revision 09/2026

Returns require prior written authorization from Paragon Print Systems, Inc. / BarcodeFactory.com. A Return Material Authorization number, or RMA, must be issued before any product is returned. Products returned without an RMA may be refused, returned to sender, or held without credit.

Standard stock products may be eligible for return within 30 days of purchase, subject to our review and approval.

To be considered for return, the product must be:

• Unused and undamaged.
• In its original manufacturer packaging.
• Complete with all original parts, accessories, manuals, inserts, packaging materials, and contents.
• Returned in a clean original box with no writing, labels, damage, or shipping markings on the manufacturer's box.
• Over-boxed for return shipment so the original packaging remains in resalable condition.

Issuance of an RMA does not guarantee credit. Returned products are subject to inspection before credit is issued.

Depending on the product, manufacturer, supplier, and reason for return, restocking fees may apply. We make reasonable efforts to avoid or minimize restocking fees where possible; however, some fees are required by the manufacturer or supplier and are outside our control.

Unless otherwise agreed in writing, the customer is responsible for return freight. Original shipping charges, expedited freight charges, handling fees, special freight charges, brokerage charges, duties, taxes, and accessorial freight charges are non-refundable.

Stock media includes standard stock labels, tags, ribbons, receipt paper, and similar consumable products.

Stock media may be eligible for return within 30 days of purchase only if it is unused, unopened, undamaged, in its original packaging, and only with prior return authorization.

Opened, used, damaged, partially used, written-on, relabeled, repackaged, exposed to unsuitable storage conditions, or improperly stored media is non-returnable.

The following products are non-cancelable and non-returnable unless we expressly agree otherwise in writing:

• Custom products.
• Made-to-order products.
• Custom labels, custom tags, custom ribbons, custom printed materials, and other customer-specific media.
• Special-order products.
• Configured equipment.
• Software that has been opened, downloaded, activated, registered, licensed, renewed, or delivered electronically.
• Opened or used consumables.
• Opened or used OEM labels, ribbons, tags, or media.
• RFID products, unless specifically approved in writing before return.
• Products not normally stocked by Paragon Print Systems, Inc.
• Products subject to manufacturer, supplier, or publisher non-returnable restrictions.

Some manufacturers impose additional return restrictions, restocking fees, inspection requirements, warranty-only remedies, or non-returnable policies. These manufacturer rules are in addition to our standard return requirements.

Current examples include, but may not be limited to:

• Toshiba printers and printer parts - non-returnable except for manufacturer defects.
• CAB printers and CAB printer parts - subject to manufacturer restocking fees except for manufacturer defects.
• Tach-It products - non-returnable.
• Avery/Novex printers and print heads - non-returnable except for manufacturer defects.
• Epson ColorWorks printers - non-returnable except for manufacturer defects.
• Afinia Color printers - non-returnable except for manufacturer defects.
• VIP Color printers - non-returnable except for manufacturer defects for legacy products or prior sales, if applicable.

If a product is defective, the customer's sole and exclusive remedy is limited to the applicable manufacturer warranty process, repair, replacement, exchange, credit, or refund for the defective product itself, as determined by Paragon Print Systems, Inc. and/or the applicable manufacturer or supplier.

To the fullest extent permitted by law, Paragon Print Systems, Inc. is not responsible for labor charges, installation costs, removal costs, reinstallation costs, diagnostic time, travel time, downtime, lost productivity, lost profits, lost revenue, lost business, loss of data, production delays, operational interruptions, substitute equipment, customer penalties, chargebacks, or any incidental, indirect, consequential, special, punitive, or enhanced damages arising from a defective product, delayed product, incompatible product, warranty issue, repair, replacement, or failure of product performance.

Products claimed to be defective may require manufacturer inspection, troubleshooting, serial-number verification, photographs, diagnostic information, or return of the product before repair, replacement, exchange, credit, or refund is approved. A product determined not to be defective may be returned to the customer and may be subject to inspection, testing, freight, restocking, or other charges.

Orders for standard stock products may be canceled only if the order has not yet been shipped, been processed for shipment, been transferred to a supplier, been configured, or otherwise entered fulfillment.

Orders for custom products, made-to-order products, special-order products, configured equipment, software, RFID products, and non-stock products may not be canceled once accepted, ordered, configured, produced, licensed, activated, or placed into production.

Return requests must be submitted through the return authorization process or return form provided on our website or by the designated customer service process. Products should not be returned without an issued RMA number.

Privacy and accessibility requests are handled separately through their respective forms.