Honeywell Services

Get Maximum Value from Your Mobile Devices

With Honeywell Edge Services, you can be safe knowing that Honeywell will support you through the entire product lifecycle – from infrastructure planning and installation, to migration, ongoing support, and recycling.

With such a span of offerings, it can be difficult to choose the elements that are critical to your business. To simplify this, Honeywell Edge Services are available in different bundled options to suit your requirements.

Our Platinum Deployment package provides protection at every level, including access to a project management resource, network certification, staging, kitting, deployment, tracking, and access to our award-winning Helpdesk.

To complement this, Honeywell also offer the Platinum Support package that fully covers your devices for any eventuality and includes battery replacement (for mobile devices) or printhead replacement (for printers), Operational Intelligence, Repair Management with Triage, and Advanced Unity Exchange.

At every stage, Honeywell Edge Services give you the confidence of having leading-class technologies combined with service and support plans that are designed to keep you operational for longer.

Setup and Deployment

Honeywell Edge Services can provide full managed deployment services for all Android™ or Apple® iOS devices including:

• Project management of up to 40 hours to ensure the project is defined in a Statement of Work.
• Device preparation checks to make sure all the systems on your device are functioning properly.
• Installation of the asset tags and provisioning of a comprehensive report of all assets.
• Configuration of each device to your specification.
• Installation and test applications to ensure that the device is ready when it arrives at your location.
• Ensure that each device is activated on your preferred carrier(s).
• Our team will improve the durability of your device by installing screen protectors.
• Honeywell will kit the device with its accessories and provide instructions on how to complete the device setup and activation.
• Honeywell will document and report all IMEA numbers, so your team can activate the devices with your preferred carrier with minimal effort.

Onsite Installation

Honeywell will ensure that your mobile AIDC technology is installed correctly by configuring the devices, installing all your RFID and wireless network devices and cabling, and performing an application load and test. Or if you prefer, we’ll make configuration and programming recommendations to your network administrator.

Track and Monitor

Honeywell services allow you to reduce costs, manage multiple vendors’ return processes, and gain insight into all your Android and iOS devices.

Asset Monitoring

Honeywell's team will manage your MDM software to reduce the risk of emerging security threats and will stay up to date on the rapid pace of innovation in the mobility market.

Telephone Expense Management

Standardize mobility deployments across multiple geographies, making it easier to identify areas for savings while enabling more robust policy enforcement.

Maintain and Optimize

Our MDM Administration Service, Sentinel Service, and our optional add-on services combined with our years of experience allow Honeywell to keep your printers, scanners, and mobile devices maintained and operating at their best.

Software Management

• MDM Administration: Protect your devices from emerging security threats by using your choice of MDM software to push out security updates.
• Sentinel Service: Keep Honeywell branded devices using legacy Android secure from emerging security threats two years after Google stops providing patches and enhancements.
• Scheduled Preventative Maintenance: Make sure your Honeywell printer is performing at its peak. Edge Services allow you to schedule up to three onsite visits a year.
• Battery Replacement: Schedule your battery replacements for your mobile computer or mobile printer up to six months in advance.

Support Services

Our full-service offering includes best-in-class support contracts, help-desk service, and technical support – everything you will need to keep your operations running at full capacity.

Platinum Contract

The Edge Services Platinum Support contract is the only total support contract in the industry today offering 2-Day Depot Repairs or Spare Pool Management with 3- or 5-year contracts, and includes:

• Repair or replacement of damaged components.
• Replacement devices should a device be damaged beyond repair.
• Accessory replacement service.
• Battery replacement service.
• Operational Intelligence licenses.
• Printer consumables management.
• Spare pool management.
• Technical support.

Gold Contract

The most flexible contract in the industry. The Edge Services Gold Support contract allows you to select the right coverage for your organization, and includes 5-Day Depot Repairs, 48-hour onsite response time, and:

• Repair or replacement of damaged components.
• Flexibility to add any Add-On Service.

Our comprehensive web-based and telephone technical support services are here to help you quickly resolve Honeywell product and system configuration issues.

Mobile Computer Service Plans

Printer Service Plans

Scanner Service Plans

HONEYWELL OPERATIONAL INTELLIGENCE

Is the challenge of managing your entire mobile fleet overwhelming? Honeywell Operational Intelligence makes it easy by providing a manufacturer-agnostic operational-asset lifecycle and analytics solution for RMA (return merchandise authorization) that systematically tracks, manages, and optimizes all your IT assets, across all your locations, throughout the lifecycle. You always know where your devices are with Honeywell Operational Intelligence.