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Terms of Use

Paragon Print Systems, Inc. – The Barcode Factory
Impacts to Shipping in North America

Supply chain constraints, weather or other conditions out of our control may cause delay in the receipt of your product. If you have a concern on the lead time for a product, please contact us by phone, chat or email. We will do all we can to meet your requirements. Contacting us is easy. We are located in Pennsylvania and you will always speak to a well trained representative during our normal business hours of Monday through Thursday, 8:30 AM to 8:00 PM Eastern Standard Time and 8:30 AM to 6:30 PM Friday. After business hours we offer a live attendant who will take your message and you will be responded to the next business day.

1. Introduction and Hours of Operation

Paragon Print Systems Inc., "The Barcode Factory", headquarters is located at 2021 Paragon Drive, Erie, Pa 16510. Since 1994, our solutions increase productivity and reduce cost, with world-class products and partner relationships. We provide solutions for mobile data capture, RFID, barcoding, inventory management, label printing and more. We provide tremendous manufacturing capabilities in custom and stock labels, thermal ribbons, tags, RFID solution and printed products. We are certified partners for manufacturers that are global leaders in their businesses, including Zebra Technologies, Honeywell, Sato, TSC, Cub, Toshiba, Datalogic, Alien Technologies, Impinj, Panasonic, Seagull Scientific and more.

You can contact us at 1-888-237-8525. Our staff is available Monday through Thursday 8:30 am to 8:00 pm Eastern Standard Time, (EST) and Friday from 8:30 am to 6:30 pm EST.


We may update these "Terms of Use" from time to time by notifying you of such changes by any reasonable means, including by posting a revised "Terms of Use" through printed documentation or Paragon Print Systems, Inc. websites.

2. Use of Paragon Print Systems Sites

You certify that the content you provide verbally, written, via email, on or through the Paragon Print Systems, Inc. website is accurate and complete. You are solely responsible for maintaining the confidentiality and security of your account, including username and password. Paragon Print Systems, Inc. is not responsible for any losses arising from the unauthorized use of your account.

3. Your Privacy

At Paragon Print Systems, Inc. we are committed to protecting your privacy. We use the information we collect about you to process orders only. We do not sell, trade or rent your personal information to others. How does Paragon Print Systems, Inc. protect customer information? When you place orders or access your account information, we use a secure server. The secure server software (Transport Layer Security or "TLS") encrypts all information you input before it is sent to us. Furthermore, all the customer data we collect is protected against unauthorized access. You can view our complete Privacy Policy here.

4. Products - Stock and Custom

The website may make available listings, description and images of products and services by Paragon Print Systems, Inc. or by our manufacturing partners. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions or images (including any features, specifications and prices contained on the website). Such information and the availability of any products are subject to change at any time without notice. We will do our very best to meet price quotations, but if there is a change, we will contact you immediately.

We have made efforts to accurately display the attributes of products, including the applicable colors. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures and similar descriptions are approximate and are for convenience only.

Our custom products are manufactured by skilled craftsmen using the finest materials, equipment and modern techniques available. Close personal attention is given to your order to ensure it conforms to your copy, specifications and our own high standards. Your order is inspected at every stage of the production process to ensure the desired results. We therefore warrant all merchandise to be free from defects in material and workmanship and will promptly replace any unsatisfactory items.

For made-to-order printed products, a proof approval by the customer is required prior to production. Printing errors on proofs approved by the customer are the customer's responsibility. Paragon Print Systems, Inc. does not guarantee exact color matches, unless a color match proof is requested prior to manufacturing. Any claim must be made within 30 days of receipt of the product. Our warranty is limited to replacement of defective merchandise returned and approval is required prior to return of merchandise.

Over-run or Under-run of Made-to-Order Printed or Blank Products (Custom):

Paragon Print Systems, Inc. reserves the right to ship and invoice plus or minus 20% of the quantity ordered and will invoice accordingly for such overage or underage. If exact quantities are required, this specification must be disclosed at the time of order and an additional charge may be applicable.

Overrun and Underrun - Why Does This Happen?

In printing, it is an industry standard that you will get 10-20% more or less of your order. The billing will be adjusted to accommodate the extra amount or less amount. This rule applies to custom labels or any custom printed product we manufacturer for our clients. We make our best effort to only produce the quantity you need. When printing, some of the product will inadvertently get damaged during the manufacturing process. This is referred to as spoilage. To make up for this we will print extra to try and offset this and bring the count of labels up to the quantity requested by the customer. This is one example of how you can get an overrun or underage. Excessive spoilage may cause a shortage of material, thus a underrun. A printing company who doesn't offer a percent more or less of your order is just building that extra cost into your order, and you are paying a higher amount regardless if you get extra product or not. We do accept orders from customers who tell us "Absolutely No Overruns", "No Underruns", or "Exact Quantity." When any of these requests are made, we must adjust our quote accordingly.

5. Warranty

We sell NEW EQUIPMENT, with the manufacturer's North American warranty. Our clients are protected from "grey market" products entering the USA. Our products have the full support and warranty from the original manufacturer, as well as our team of professional support technicians.


6. Orders
$45 Minimum Order Value:

Minimum Order Value is $45.00 (USD, excluding shipping and handling costs). Our shopping cart may accept your order below $45.00, but we reserve the right to place it on hold to discuss your order or project. We are happy to discuss specialized or long-term product/service requirements, orders or agreements at any time and customers are encouraged to call us at our toll-free number 1-888-237-8525 and speak directly with a Customer Service Representative.

International Shipments/Right of Refusal:

Paragon Print Systems, Inc., "The Barcode Factory", complies with international trade laws. We retain the right to refuse any order to remain compliant with these laws. All overseas orders will require a special freight quotation. Paragon Print Systems, Inc. retains the right to refuse any order at the discretion of the management of Paragon Print Systems, Inc., "The Barcode Factory".


Certain products are available to resellers at special discounts. Contact Paragon Print Systems, Inc. for details or price quotes. We are required by some manufacturers to provide products only to end users, and we will fully comply with these requirements.

Payment Method:

All charges are in US dollars. Paragon accepts all major US based credit cards, ACH Payments and Wire Transfers. We can also establish your company on open terms after your first order and the completion of an approved credit application. Credit applications can be downloaded at the link below, or you may email ( or fax us (fax at 814.456.7905), your standard credit references including bank and at least three business references.

Download our Credit Application here.

We only accept credit-card payments from accounts in the USA and Canada. Credit cards from any other country are not accepted. If your credit card is issued outside of the USA or Canada, please contact us for alternative payment options. For a Wire Transfer of money in US funds to our US bank account, we will provide you in advance the proper account credentials. Paragon Print Systems Inc. will charge a Wire Transfer Fee for your transaction.

Paragon Print Systems, Inc. has no responsibility should you use another individual's credit card or a company credit card without approval from the individual or company prior to placing your order.

Returned Checks:

When a check is returned by a bank due to insufficient funds, a stop payment order or a closed account notice is sent to the customer, informing them of the returned check. A hold is placed on your account until payment is made in full on the returned check, plus any additional bank fees.

Shipping to Residential Addresses and Non-Business Related Addresses:

We require a proof of delivery to non-commercial or residential addresses. All residential addresses will ship "Signature Required." If you sign a signature release for your address allowing drivers to leave packages unattended, or elect to allow a carrier to deliver by signing the carrier's permission to deliver document, Paragon Print Systems, Inc. is not liable for damaged or lost goods. We require a signature to protect our clients from stolen goods, or goods that can be identified as damaged in shipping. We will ship only to addresses specifically related to your business. We reserve the right to refuse shipments to motels, hotels, rental offices, UPS Stores or any business where we can not verify the business relationship to the buyer.

Free Ground Shipping Policy and Exclusions

We offer free ground shipping for orders with a subtotal exceeding $975.00 of eligible products. Most printers, scanners, mobile computers and their accessories are eligible. Eligible products are marked with a . Orders with a subtotal of eligible products under $975.00 will be charged a low flat rate of $15 for shipping and handling on those items. Free shipping is not available on the following product lines: select manufacturers' hardware, blank labels, custom labels, pre-printed labels, printer ribbons, ink cartridges, receipt paper, RFID tags and labels, printheads and parts. The Free Ground Shipping Policy only applies to the Continental USA. For quotes outside the Continental USA or an expedited shipping quote inside or outside the Continental USA, including Next Day Air, 2 Day Air or truck, please contact us. We will provide a prompt quote in less than one business day.

Shipping Lithium Batteries

Lithium batteries are required by carriers to ship via ground service. Lithium batteries that are shipped air service (Next Day, 2-Day or 3-Day), are considered HAZARDOUS GOODS and a $75.00 additional fee will apply to process them. We will contact the buyer to approve this fee prior to charging, or change the shipping method. A phone number for the end-user is also required by FedEx, UPS and all other carriers for hazardous shipments.

7. Damage in Shipping

Paragon Print Systems, Inc., "The Barcode Factory", takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from our shipping facility to homes or businesses. Loss or damage that occurs during shipping by a carrier selected by Paragon Print Systems, Inc. is the responsibility of Paragon Print Systems, Inc. Loss or damage that occurs during shipping by any carrier selected by you, the customer, is your responsibility. Notify Paragon Print Systems, Inc. in case of any damaged or missing items from your order within three days after product is received. Filing a shipping damage claim can be a complicated and lengthy process. Please allow thirty to forty-five days for these claims to be settled. If you suspect damage to your shipment as it is being delivered to you, please notify the carrier immediately. You have the right to refuse the shipment. Should you choose to refuse the shipment, small package or freight, you must have the deliverer/driver indicate the nature and extent of the damage on the delivery receipt. The carrier will return the shipment to Paragon Print Systems, Inc. If damage is not noticed until after delivery, please take pictures of the damage and keep product in the original or damaged packaging or on the skid, as the delivery carrier may require an inspection of the damaged product prior to settling any claim. If you sign for the package or freight and later find damage, your claim will be denied, since you signed and accepted the product damaged and did not notify the driver.

8. Returns Return Policy Page

Our professional staff is available to review your requirements before you order. In the event that your needs change, or you did not understand the features of the equipment that was purchased, we will make every effort to satisfy your requirements. Prior to returning any purchased item, you are requested to contact our Customer Service Department or your sales representative with details of your request. Returned items purchased within thirty days are eligible for refund, minus 15% of the original purchase price and excluding shipping.

Hardware Return:

Returns for Hardware must be made within thirty days of purchase. All original packaging and materials that were included with the product must be included with the return or Paragon Print Systems, Inc. will not accept the return for a full refund. If the product returned does not meet the following conditions below, the return authorization will be cancelled and we are unable to refund the product.

Conditions where a return authorization will be accepted withing 30 days of purchase:

  • The product is in the original manufacturers box.
  • The original box has no writing on the box or damage to the box or its contents.
  • Contents from original box are included, including all packaging, foam padding, all original parts, accessories, literature and CDs.
  • The product is not damaged, written on or labeled by receiving business.
  • We require returns to be over-boxed to protect from damage to the box and its contents, so that the product is in its original condition.

All returns require a Return Authorization Number (RMA) prior to returning the product. Any equipment received without an RMA will not be accepted. Contact us by email or phone to acquire an RMA.

Software Return:

Software that is opened or downloaded is non-returnable.

Stock Labels and Ribbons Return:

A return for stock labels and ribbons may be returned within thirty days of purchase if the label or ribbon is unopened and unused. Stock label returns will be subject to a 15% restocking fee. Paragon Print Systems, Inc. will be happy to assist you in finding the correct label and ribbon size for your printer prior to placing your order. Call us to speak to a professional media expert. We can also send out free test samples for most stock media.

Made-to-Order Products:

Returns on made-to-order products, custom products or labels, printed materials and made-to-order hardware or software are non-returnable. Paragon Print Systems, Inc., "The Barcode Factory" provides proofs, CAD drawings, direct and indirect sales and support, samples and a consultative approach to ensure the product works for your application.

Exceptions by Manufacturer:

The following exceptions are by manufacturer and are in addition to the above requirements of returns and return authorization process.

  • TOSHIBA printers and printer parts are non-returnable for any reason other than manufacturer defects.
  • CAB Printers and all CAB printer parts require a 15% restocking fee for any return for any reason other than manufacturer defects.
  • TACH-IT products non-returnable.
  • Avery/Novex printers and print heads are non-returnable for any reason other than manufacturer defects.
  • Epson Color Works printers are non-returnable for any reason other than manufacturer defects.
  • Afinia Color printers are non-returnable for any reason other than manufacturer defects
  • VIP Color printers are non-returnable for any reason other than manufacturer defects.

Any hardware item that is determined to have defects by the manufacturer, can be returned or exchanged within 30 days of purchase, but must have all original packaging, all original materials in the box. For assistance or details on returns, contact your sales representative via e-mail or calling 1-888-237-8525.

9. Sales Tax
Items sold by Paragon Print Systems, Inc. and shipped to certain states may be subject to tax.
Duties and Taxes:

Any use tax, sales tax, excise tax, duty, custom, inspection or testing fee, or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority, on or measured by the transaction between Seller (Paragon Print Systems, Inc.) and Buyer shall be paid by the Buyer, in addition to the price quoted or invoiced. In the event Seller is required to pay any such tax, fee or charge, Buyer shall reimburse Seller. Taxes and duties vary depending on the regulations of each country.

Taxes and duties are additional charges to the applicable shipping fee, and are not included in any shipping quotation. Therefore, they are not part of the final transportation price provided by THE CARRIER or Paragon Print Systems, Inc.'s quote of shipping costs.

How Sales Tax is Calculated:

The amount of tax charged on your order depends on many factors, including the identity of the seller, type of item or service purchased, the time and location of fulfillment and the shipment or delivery address of your order. These factors can change between the time you place an order and when delivery is complete. As a result, the tax calculated on your order may change; therefore, "Estimated Tax" is displayed at checkout when forming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. However, the destination of your order's delivery will often determine if tax is applicable. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Moreover, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address. Also, please note that the total selling price of an item will generally include item-level shipping and handling charge and item-level discounts. These charges, if applied at an order level, may be allocated to the individual items in an order.

Paragon Print Systems, Inc. is not required in all states to collect sales and use tax. If tax has not been calculated on your order, that does not mean that you do not have to remit use tax in your state. You need to check with your states sales tax office to determine if you are required to remit use tax on the items that you have purchased.

Tax-Exempt Certificate:

If you have a current tax-exempt certificate for your state and for the item(s) you are purchasing, please contact Paragon Print Systems, Inc. "The Barcode Factory" toll-free at 1-888-237-8525 to discuss your order.

Note: Please reference "Paragon Print Systems, Inc." on any provided tax exempt forms.

10. Limitation of Liability

In no event shall either party be liable hereunder for incidental, special, indirect, consequential or punitive damages, even if advised in advance of the possibility for such damages and vendors total liability for damages under this agreement and the Order shall be limited to the total fees due hereunder for the invoice upon which a claim is based.

11. Status

Buyer and Supplier are separate entities. Nothing in the Order or this Agreement shall be construed as creating an employer-employee or joint venture relationship.

12. Trademarks

Unless otherwise noted, product names, designs, logos, titles, words or phrases within this Publication are the trademarks, service marks, trade names or other property of their respective owners.

13. Compliance with Law

Each party shall comply with state, federal and local laws and regulations applicable to its performance hereunder.

Rev. 05/2024

For more information or to discuss your project, Contact Us or call 888-237-8525.

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