Zebra OneCare® Service Experience
- Speak with a Zebra Technical Expert when you have an issue
- Download and use the device diagnostic tool to self-troubleshoot
- Manage all your repairs with our repair order portal and sign up for status notifications
- Keep your Android devices updated with the latest security patches with LifeGuard™
- Gain access to all applicable software updates
- Maintain visibility to all repair analytics, contract status, entitled serial numbers and tech support tickets with VisibilityIQ™ OneCare®
- Our experts speak seventeen languages to support our global customers
- Multiple service levels that best meets your business needs
Zebra OneCare® Benefits
Zebra OneCare® Technical and Software Support (TTS)
Extended Technical Support and OS Software Updates
When managing your devices, you need to know that you can get technical support when you need it - but your standard warranty only provides technical support and software updates for ninety days. With extended technical support, you’ll have access to software upgrades and LifeGuard™ Android security updates. You’ll also have access to VisibilityIQ™ OneCare® for one, three or five years, with the defined service levels and rapid resolution commitment you need to keep your Zebra devices up and running.
Zebra OneCare® SV
When warranty coverage isn’t enough, but comprehensive service plans are more than you need, Zebra OneCare® SV bridges the gap. You get double the coverage period for manufacturer defects, a five-day turnaround time for repairs at a Zebra depot, two years of technical support (as opposed to ninety days), access to software upgrades and LifeGuard™ Android security updates, and VisibilityIQ™ OneCare®. You’ll also have access to multiple services, such as device commissioning, express shipping and more. Available for TC2X mobile computers and select printers.
Zebra OneCare® Essential
This core service provides essential coverage for your devices. You get the Zebra entitlements that set the bar for service and support: coverage for accidental damage and normal wear and tear, standard repair turnaround times, and live agent access to software upgrades, Android security updates, Cloud-based VisibilityIQ™ OneCare® and more.
Zebra OneCare® Select
When time is of the essence, choose Zebra OneCare® Select. This service includes everything in Zebra OneCare® Essential, plus increased service levels that deliver faster issue resolution. This includes around-the-clock live agent access and a next business day replacement device that’s ready to use right out of the box.