It's more than repair it's Operational Assurance Predictable Performance Improved Business Outcome and Known Budgeted Repair Expenses.
Don't hesitate to contact a sales representative about which OneCare plan will suit your needs.
Zebra OneCare Service Experience
- Speak with a Zebra Technical Expert when you have an issue
- Download and use the device diagnostic tool to self-troubleshoot
- Manage all your repairs with our Repair Order Portal and sign up for status notifications
- Keep your Android devices updated with the latest security patches with LifeGuardTM
- Gain access to all applicable software updates
- Maintain visibility to all repair analytics, contract status, entitled Serial Numbers and tech support tickets with VisibilityIQTM OneCare®
- Our experts speak 17 languages to support our Global customers
- Multiple Service Levels that best meets your business needs
Zebra OneCare Benefits
Guard the Security of your OS Software
The number one concern for businesses using mobile devices is OS Security. Rugged professional mobile computers with Zebra OneCare are protected unlike standard consumer devices.
Cyber attacks are on the rise. Total Cost of Operation is taking a beating. OS transitions are challenging. Security support options can't be extended.
Consumer Mobile Computers
Consumer OS security updates end after 36 months. Security lifecycles typically last less than three years. No support is offered fro older OS, while transitioning to new OS.
Lifeguard™ offers a lifetime security for all your Zebra rugged Android devices.
Zebra OneCare Technical and Software Support (TTS)
Extended Technical Support and OS Software Updates
You need the peace of mind that comes from knowing you can get the technical support you need, when you need it — but your warranty only provides technical support and software updates for 90 days. Extend technical support, access to software upgrades and LifeGuard Android security updates, and access to VisibilityIQ OneCare for 1, 3 or 5 years, with the defined service levels and commitment to rapid resolution you need to keep your Zebra devices up, running and available to your workers.
Zebra OneCare SV
When full-featured comprehensive service plans are more than you need, but warranty coverage is not enough, Zebra OneCare SV bridges the gap, offering the right level of coverage for the right price. You get twice the coverage period offered by the standard warranty for manufacturer defects, a 5-day turnaround time for a repair at a Zebra depot, 2 years of technical support instead of 90 days, access to software upgrades and LifeGuard Android security updates, VisibilityIQ OneCare, plus multiple options that allow you to add services such as Device Commissioning, Express Shipping and more. (Available for TC2X mobile computers and select printers.)
Zebra OneCare Essential
This core service provides fully featured comprehensive coverage for your devices. You get the Zebra entitlements that set the bar for service and support — from coverage for accidental damage and normal wear and tear, standard repair turnaround times and live agent access to software upgrades, Android security updates, cloud-based VisibilityIQ™OneCare and more.
Zebra OneCare Select
When time is of the essence and you need to minimize downtime as much as possible, choose Zebra OneCare Select. This service includes everything in Zebra OneCare Essential, with increased service levels that deliver faster, more immediate issue resolution, including around-the-clock live agent access and a next business day replacement device that is ready to use, right out of the box.