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TSC Standard Service - TX Series Series [Priority Depot, 3 Year]
| Regional Compatibility | US Only |
Product Highlights
TSC 3-Year Standard Warranty, Priority Depot, For TX200, TX300, and TX600 Printers, Day One - Buy with Printer, United States Only
Spec. Sheet
TSC Global Service Program Options
TSC Printronix Auto ID’s Global Service Program helps protect your investment and keep your barcode printers operating at peak performance. This program offers three key service options: On-Site Service, Return Printers to Depot, and Return Parts to Depot. Designed as an extension of the original factory warranty, it allows you to extend coverage for added peace of mind, with flexible contract lengths to suit your needs. For the most complete, inside-out protection, the Comprehensive Warranty offers top-tier preventative care for your devices.
| Feature | On-Site Service | Return Printers to Depot | Return Parts to Depot | Standard / Extended Warranty | Comprehensive Warranty |
|---|---|---|---|---|---|
| Service Location | Customer Site | TSC Service Depot | Certified Partner Depot | Depot / Remote | Depot / Remote |
| Turnaround Time | Next Business Day | 7–10 Business Days | Varies | 10–12 Business Days | 7–10 Business Days |
| Parts & Labor Included | ✔ | ✔ | ✔ (Parts only) | ✔ (Excludes printheads/accessories) | ✔ (Includes accidental damage) |
| Shipping Included | ✔ | ✔ (Return shipping) | ✖ | ✔ (Return only) | ✔ (Return only) |
| Accidental Damage Coverage | ✖ | ✖ | ✖ | ✖ | ✔ |
| Technical Phone/Email Support | ✔ | ✔ | ✔ | ✔ | ✔ |
| Preventative Maintenance | ✔ | ✔ | ✖ | ✖ | ✔ |
| Covered Parts | All (excl. accessories) | All (excl. accessories) | Certified TSC Parts | Electronics, LCD, keypad, mechanical | All parts including housing, printhead, rollers |
On-Site Service
Rapid, On-Demand Repairs at Your Location
When minimizing downtime is critical, TSC’s On-Site Service ensures a certified technician is dispatched to your facility as soon as the next business day. This full-coverage service includes all labor, genuine parts, and travel costs. Repairs are performed on-site to quickly restore your operations to peak performance.
Return Printers to Depot
Comprehensive Depot Repair with Preventative Maintenance
Ship your malfunctioning printer to the closest TSC service depot and receive a fully repaired, tested, and cleaned unit with updated firmware. This service includes all parts and labor, complete preventative maintenance, and return shipping—typically with a 7 to 10 business day turnaround from date of receipt.
Return Parts to Depot
Certified Component Replacement for Partners
For certified TSC partners, this plan offers access to genuine replacement parts with technical diagnostics provided by phone or email. Choose between Extended or Comprehensive warranty coverage, depending on the level of protection needed. Parts are shipped quickly to resolve issues without sending in the printer.
Standard & Extended Warranty
Reliable Coverage for Key Components
Protect your investment with Standard or Extended Warranty plans covering critical internal components such as mainboards, Wi-Fi/Bluetooth modules, mechanical parts, LCDs, and keypads. Coverage excludes accessories and printheads, but ensures your device is repaired using certified TSC parts and support.
Comprehensive Warranty
Top-to-Bottom Protection Including Accidental Damage
For full coverage beyond manufacturer defects, the Comprehensive Warranty plan covers accidental damage, physical wear and tear, cracked housing, printheads, platen rollers, and more. Ideal for high-demand environments, this service ensures your printer is fully protected both inside and out.