TSC Standard Service - Alpha 2R [3 Year]

TSC OneCall Service Program Options

TSC OneCall delivers a comprehensive blend of features and benefits, providing ongoing support and services to help customers effectively plan and budget for maintenance needs. This ensures devices remain in optimal working condition throughout their lifecycle. With flexible contract terms of up to five years, OneCall enhances long-term asset protection. For maximum value, we recommend selecting the appropriate service plan at the time of device purchase.

OneCall: Enhanced Service Options That Provide Total Protection

On-Site Extended Service offers a fast and convenient solution to help maintain continuous uptime. Certified technicians are dispatched directly to your location to restore devices to optimal performance. The TSC Extended Service Program includes all required labor and travel costs for repairs, and covered TSC Auto ID devices receive additional benefits at no extra charge, including:

• A service technician will arrive the next business day after a service call to most locations.
• On-site response with parts readily available.
• TSC Auto ID will cover parts.
• All TSC Auto ID genuine parts and labor.
• All travel cost for the repair is included.
• Available for Printronix printers also.

OneCall: Return Device to Depot Extended Warranty

Simplify hardware maintenance with Return to Depot Service. Customers can ship or deliver their device to the nearest service center and receive a fully operational unit returned to their location. This service includes:

• Parts and labor.
• Repair of non-functioning equipment based on plan selected.
• Cleaning and adjustment.
• Complete preventative maintenance.
• Return shipping at no cost.
• Turnaround of up to 10 business days after date of receipt.
• Engineering updates are automatically applied.

OneCall: Return Parts to Depot

Adding Return Parts to Depot service at the time of purchase helps protect your printer investment. This offering includes two coverage levels—Non-Comprehensive and Comprehensive Parts Warranty—so you can choose the option that best fits your needs. It also provides technical support and diagnostics via phone or email to assist with initial troubleshooting and resolution.

Service Options Available at the Time of Purchase

Renewal and Post Purchase Service Plans Avaialable