PDC Readers Annual Firmware and Software Support

PDC Complete

Let PDC focus on the technology so you can focus on the business

{PDC} Complete services enhance customers’ experience by providing an ecosystem of barcode reading expertise, performance, and support. PDC scanners are backed by services and products that are tailored to each customer’s needs, budgets, and future. PDC believes in customer-focused innovation and solutions.

PDC’s knowledge, quality, and customer support are unrivaled in their excellence. PDC works hard to build solid and reliable products. PDC Complete delivers that commitment to the field.

Choose the level of support that meets your needs. PDC Complete is a fresh mew way of providing a whole product offering: a barcode scanning device supported by value-added services and products.

Connect Features:

• Consultative Customer Meetings
PDC is the experts. Let them talk you through your needs and create a solution
• Site Surveys
Capture asset tag criteria and detailed site information to plan for GoLive
Confirm product selection based on workflow.
Customizable mounting options

Select Features:

• Installations
PDC led product installations.
Product assembly, placement and inventory capture
Assistance with EHR/HIS integration.
Support end users for stress-free assimilation
• Technical Support
On-site or on-call support during critical deployments
• Product Piloting
Pilot barcode scanners and ancillary producrs within worflow
• Product Rental
Rent barcode scanners and ancillary equipment on a temporary basis

Protect Features:

• Spares Pool
Provides customers the assurance of maintaining productivity
Simply swap problematic scanners with operation-ready spare parts
PDC helps backfill units, so you always have a full spares pool
• customizations
PDC puts in the work upfront so each scanner will seamlessly integrate with all applications
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Custom prefix/suffix
• Dedicated Application Engineer<
Don't wait in a queue to get help, jump the line
Get direct access to one of PDC's application engineers and become their priority
• Warranty
Standard
Elevated
Peak
• RMA Upgrades
Advance Replacement
Expedited Turnaround
Accident Forgiveness

PDC Complete Product Service Plans and Warranty Extentions

A service plan providing the flexibility you need

• PDC Complete 2-year warranty extension
• Access to PDC's live technical support
• Access to PDC's knowledge center
• Access to online firmware updates
• Access to CortexTools
• PDC Complete accident forgiveness coverage
• PDC Complete advance replacement with 1-Day Express Shipment

• PDC Complete 1-year warranty extension
• Access to PDC's live technical support
• Access to PDC's knowledge center
• Code Complete accident forgiveness coverage
• Expedited RMA turnaround

Afraid of unexpected costs once the standard warranty of your PDC product has expired? Extend your warranty up to 2 years to secure your technology investment in the long term.

Available for all coverable readers with a standard warranty duration of 3 years or less—extends the standard warranty by 2 years.