Returns and Exchange Policy

Critical information for returning a product
BarcodeFactory Return Policy

Customers must return the purchased product with 30 days of shipment to receive a full credit less a 15% restocking fee.

Save all packaging for at least 30 days!

In case something is wrong with your product, or you would like to exchange it, you must have the original box and packaging it came with.


The package must be returned in its original box. Original foam padding will ensure it is returned in good condition. The box must not be written on and all original parts, accessories, literature and CDs must be included.

To return or exchange a product:
  1. Call our experts for assistance: 1-888-237-8525
  2. You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days.
  3. When returning write the RMA number ONLY on the shipping label, NOT the box.

Non-Returnable Items:

Non-returnable items include, but are not limited to: software, custom products and all OEM labels, ribbons and tags. Custom products including custom labels and tags are non-returnable. All software manufacturers do not allow returns or refunds on opened box software or activated key codes.

The following hardware manufacturers have a non-returnable policy:
  • CAB Printers and all CAB printer parts require a 15% restocking fee for any return for any reason other than manufacturer defects.
  • TACH-IT products non-returnable.
  • Avery/Novex printers and print heads are non-returnable for any reason other than manufacturer defects.
  • Epson Color Works printers are non-returnable for any reason other than manufacturer defects.

Any hardware item that is determined to have defects by the manufacturer, can be returned or exchanged within 30 days of purchase, but must have all original packaging, all original materials in the box. For assistance or details on returns, contact your sales representative via e-mail or calling 1-888-237-8525.

To help you choose the proper labels and ribbons Barcode Factory offers Free Samples! Simply complete our Sample Media Request Form

For more information or to enroll, please fill out the form or call us at 888-237-8525.